Privacy policy

1) Introduction and Contact Details of the Controller

1.1
We are pleased that you are visiting our website and thank you for your interest. Below we inform you about how we handle your personal data when you use our website. Personal data means any information that can personally identify you.

1.2
The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:
Omar Ibrahim, Ibrano, Am Tegeler Hafen 44, 13507 Berlin, Germany
Phone: +49 176 11334400
Email: ibrano@essence-glow.de

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

2) Data Collection When Visiting Our Website

2.1
When using our website purely for informational purposes, i.e. if you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to the server (so-called “server log files”). When you access our website, we collect the following data, which are technically necessary for us to display the website:

  • The website visited

  • Date and time at the moment of access

  • Amount of data sent in bytes

  • Source/referral from which you came to the page

  • Browser used

  • Operating system used

  • IP address used (possibly in anonymized form)

Processing is carried out on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of unlawful use.

2.2
For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string "https://" and the lock symbol in your browser line.

3) Hosting & Content Delivery Network

3.1 Shopify
For hosting our website and displaying the page content, we use the system of the following provider:
Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (“Shopify”)

Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada.

All data collected on our website is processed on the provider’s servers. We have concluded a data processing agreement with the provider, which ensures the protection of our visitors’ data and prohibits unauthorized disclosure to third parties.

When data is transferred to Canada, an adequate level of data protection is guaranteed by an adequacy decision of the European Commission.

3.2 Cloudflare
We use a Content Delivery Network (CDN) from the following provider:
Cloudflare Inc., 101 Townsend St, San Francisco, CA 94107, USA

This service enables us to deliver large media files such as graphics, page content, or scripts more quickly via a network of regionally distributed servers. Processing is carried out in our legitimate interest in improving the stability and functionality of our website. We have concluded a data processing agreement with the provider to ensure the protection of visitor data and to prevent unauthorized disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European data protection level on the basis of an adequacy decision of the European Commission.

4) Cookies

To make visiting our website attractive and to enable certain functions, we use cookies – small text files stored on your device. Some cookies are automatically deleted after closing the browser (“session cookies”), while others remain stored longer and allow settings to be saved (“persistent cookies”).

If personal data is also processed by individual cookies we use, the processing takes place either for the performance of a contract, based on your consent, or for the purpose of our legitimate interest in ensuring the best possible functionality of the website and a user-friendly design of your visit.

You can set your browser to notify you about the setting of cookies and decide individually whether to accept them, or to exclude the acceptance of cookies in certain cases or in general.

Please note that if cookies are not accepted, the functionality of our website may be restricted.

5) Contact

5.1 Loox
For review reminders, we use the services of the following provider:
Loox Online Ltd., Rehov Har Sinai 2, 6581602 Tel Aviv-Yafo, Israel

Based exclusively on your express consent, we transfer your email address and, if applicable, further customer data to the provider so that they can contact you via email with a review reminder.

You may revoke your consent at any time with effect for the future, either with us or with the provider.

We have concluded a data processing agreement with the provider to ensure the protection of visitor data and to prevent unauthorized disclosure to third parties.

When data is transferred to the provider’s location, an adequate level of protection is ensured by an adequacy decision of the European Commission.

5.2 General Contact
When you contact us (e.g., via contact form or email), personal data is collected exclusively for the purpose of processing and responding to your request, and only to the extent necessary.

The legal basis for this data processing is our legitimate interest in responding to your request. If your contact aims to conclude a contract, an additional legal basis is the performance of the contract. Your data will be deleted once it can be inferred from the circumstances that the matter in question has been conclusively resolved, provided that no legal retention requirements apply.

6) Data Processing for Order Handling

6.1
To the extent necessary for the execution of the contract for delivery and payment purposes, we transfer the personal data collected by us to the contracted transport company and the contracted financial institution.

If we owe you updates for goods with digital elements or for digital products based on a corresponding contract, we process the contact data you provided when placing the order in order to personally inform you of updates within our legal obligations.

6.2
To fulfill our contractual obligations, we work with external shipping partners. We pass on your name, delivery address and, if necessary for delivery, your phone number to our shipping partner exclusively for the purpose of delivery.

6.3 Use of Payment Service Providers (Payment Services)

  • PayPal
    This website offers one or more online payment methods from the following provider:
    PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

When selecting a payment method from this provider, your payment data provided during the order process (including name, address, bank and card information, currency, and transaction number) as well as information about your order content are transferred to PayPal for payment processing.

In some cases, additional personal data (such as date of birth, email address, telephone number, or alternative payment information) may be required for risk and credit checks.

You may object to this processing at any time, but PayPal may still be entitled to process your personal data to the extent necessary for contractual payment processing.

7) Retargeting / Remarketing and Conversion Tracking

Meta Pixel with Advanced Matching
We use the service "Meta Pixel" from:
Meta Platforms Ireland Limited, 4 Grand Canal Quay, Dublin 2, Ireland (“Meta”)

When a user clicks on an ad placed by us on Facebook or Instagram, the URL of our linked page is extended by a parameter via "Meta Pixel". This parameter is then saved by a cookie set by our website. The cookie records customer data such as email addresses provided on our site (e.g. when making purchases or registrations).

This allows Meta to receive customer data for analysis, remarketing, and advertising purposes (“Custom Audiences”).

All transmitted data is stored and processed by Meta, enabling assignment to individual user profiles. Meta may use the data for its own advertising purposes in accordance with Meta’s Data Policy: https://www.facebook.com/about/privacy/.

All such processing, especially the setting of cookies, only takes place if you have given us your explicit consent. You can revoke your consent at any time for the future.

8) Website Functionalities

Google Maps
This website uses the online map service “Google Maps” from:
Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”)

Google Maps enables the display of interactive maps to visually present geographical information. When loading such pages, information such as your IP address may be transmitted to Google servers and stored there, including servers in the USA.

If you are logged into Google, your data may be directly associated with your Google account. If you do not wish this, log out before using the service.

Further information can be found in Google’s privacy policy: https://business.safety.google/intl/en/privacy/

9) Tools and Other Services

9.1 sevDesk
For accounting purposes, we use the cloud-based accounting software “sevDesk” from:
sevDesk GmbH, Hauptstraße 115, 77652 Offenburg, Germany

The provider processes invoices and financial transactions to support our accounting processes.

9.2 Cookie-Consent Tool
We use a cookie consent tool that is displayed as an interactive interface when visiting the website. This ensures cookies requiring consent are only set if the user actively agrees.

10) Rights of the Data Subject

According to the GDPR, you have the following rights:

  • Right of access (Art. 15 GDPR)

  • Right to rectification (Art. 16 GDPR)

  • Right to erasure (Art. 17 GDPR)

  • Right to restriction of processing (Art. 18 GDPR)

  • Right to be informed (Art. 19 GDPR)

  • Right to data portability (Art. 20 GDPR)

  • Right to withdraw consent (Art. 7(3) GDPR)

  • Right to lodge a complaint (Art. 77 GDPR)

Right to Object
If we process your personal data based on our legitimate interest, you have the right to object at any time with future effect. If your data is processed for direct marketing, you may object at any time to such processing.

11) Storage Duration of Personal Data

The storage period of personal data depends on the respective legal basis, processing purpose, and – if applicable – statutory retention periods.

As soon as the data is no longer required for the purposes for which it was collected, it will be deleted unless legal retention requirements prevent this.